GROHE 33 939 AV0 Europlus II Pull-out Kitchen Faucet, Infinity Satin Nickel Reviews
GROHE 33 939 AV0 Europlus II Pull-out Kitchen Faucet, Infinity Satin Nickel Reviews
Other products by GROHE Ratting 3.0 Out of 5.0 Special Offer Total New 1 Total Use 0
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Kitchen Faucet Pull-out.
Technical Details
- Single loop handle kitchen pull-out- Ceramic cartridge
- Speedclean anti-lime system
- Quick installation system
- Dual spray control-switches back and forth between regular flow and spray
See more technical details
By Xiao Xi Qinqin (Coral Springs, FL USA)
After 10 years service, the plastic piece that attaches the hose to the faucet spray cracked. In order to get life time Warranty for original owners, you have to keep your receipt according to its web site. But who would keep the receipt for 10 years? I wrote an email to the customer service, stating that I am an original owner but don't have original receipt. To my surprise, they replied email the next day, and sent the part right after. While we was uninstalling the broken faucet for this expected waiting time, we accidentally broke the quick coupling parts. I wrote them again, without any question, the parts again arrived within 4 business days. What a great service!
By Richard A. Satterfield
BACKGROUND. I have a newly remodeled (2008) extra-large-kitchen with three Grohe 33-939-AVO faucets. All three faucets worked perfectly after installation (and two of the original faucets are still working perfectly). However, one of the original faucets "froze up" after less than a year of service. I replaced it early this year with a new faucet. The replacement faucet appeared to work perfectly, but then after a few months of use, the replacement faucet froze up in exactly the same way as its predecessor. Once again I have replaced it with a new faucet that appeared to be working perfectly. But now, after less than a month of use the new replacement faucet is beginning to freeze up.
PROBLEM. The housing (spout), which should swing freely back and forth, binds against the stationary inner manifold that is anchored to the countertop. This causes the spout to not swing freely.
I tried to explain this problem to Grohe technicians, but I did not have much success. One of the technicians seemed convinced that it was the cartridge binding against the housing that was causing the problem. This is clearly not the case, since the housing remains frozen even with the cartridge removed. Another technician speculated that the housing might be binding against the countertop. This is also not the case since forcing the housing to rotate causes the stationary inner manifold to rotate.
The Grohe technicians profess that this problem is new to them. I find that hard to believe since two of the FIVE Grohe faucets I installed had the problem, and a third one is in the beginning stages of the problem. Also, one of the two Grohe faucets in my daughter's kitchen has the problem.
By Joseph J. Irwin (Lancaster, PA)
I like the looks of the product, but unfortunately, after 5 years of normal operation in the kitchen, the extension hose just ruptured. This is where the true customer service gets tested. The lifetime limited warranty was "honored" by the company. Of course the thing ruptured on a Saturday. Office hours of Grohe's singular US distribution site are Mon-Fri. Anyway, they said they would ship it out immediately...Sounded good, until 7 days later, no replacement. They said it was on backorder and was going out today, 9 days after first call. I don't know if I will get it, but what I do know is that it is very difficult to go without a kitchen faucet for over 10 days. There is absolutely no distribution network within the US. So, although a nice faucet, there are no parts, and no backup for you when it breaks. And it probably will break. This thing is too expensive to just rupture for no reason...I would not by anything from Grohe again...
By Tony Giannini
This faucet is the best I have ever used. The open handle is ideal for hooking with a little finger and instantly flipping exactly where you need it. The pullout is great, with both spray and standard functions.
I bought it about five years ago and it has worked perfectly ever since. We later moved into a new house and converted the old one to a rental and have never had any issues with the faucet. The earlier reviewer must have been pretty harsh with his Europlus. Any faucet will crack and perform poorly if you drop a few pots and pans on it!
By MN homeowner (MN)
I have had this faucet for a few years, and am now looking for a replacement (NOT Grohe!). First, the flimsy plastic piece that attaches the hose to the faucet body cracked, leaking water under the sink. We had to wait for many days before our dealer could obtain a replacement. Now the metal body in the pullout section has cracked, and the unit sprays water at right angles to the faucet when the water us turned on. I have this part of the unit wrapped with tape until I get a new faucet. The spray section has never worked very well from day one.
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